FAQ
How long does delivery usually take?
Once dispatched, orders typically arrive within 3 to 7 business days (Monday through Saturday). We’ll send a tracking link directly to your inbox as soon as your parcel ships so you can follow its journey.
What is Dublynda?
Dublynda is a modern fashion brand dedicated to effortless self-expression. We curate contemporary, versatile apparel designed for everyday wearability and style. More in About us
Can I return an item if I change my mind?
Definitely. You have up to 60 days after receiving your order to request a return. Just reach out to us at Support@Dublynda.com, and our team will guide you through the process.
Do you ship internationally?
Currently, we only ship to addresses within New Zealand. Restricting our shipping area ensures we maintain high service quality and dependable delivery. We’ll announce any future expansions!
Is shipping completely free?
Yes! Free shipping applies to every single order, with no minimum purchase requirement or hidden terms. We aim to keep your shopping experience simple and straightforward. Shipping Policy
How long does a refund take to process?
Once your returned package is received and inspected, we process refunds within 7 business days. Please keep in mind that posting times can vary slightly depending on your financial institution. Refund Policy
Which payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and Google Pay. All checkout transactions are fully encrypted with SSL technology for your protection.
Can I exchange an item for a different size or style?
Yes, we offer exchanges! If you need a different fit or color, drop us a line at Support@Dublynda.com and we’ll assist you with the exchange process.
What should I do if my package hasn't arrived?
First, check the latest update via your email tracking link. If 7 business days have passed since dispatch and your parcel hasn't arrived, contact Support@Dublynda.com so we can look into it right away.
Is my payment and personal information secure?
Always. We take your security seriously, Dublynda never stores confidential payment data, and our checkout portal uses advanced security standards.
Can I modify or cancel my order after placing it?
If your order hasn't shipped yet, we'll gladly try to update or cancel it for you. Please reach out to us as quickly as possible so we can step in before dispatch.
Have more questions?
We’re always here to assist you! Email us anytime at Support@Dublynda.com, and our support team will get back to you promptly.